Refund policy
Returns & Refunds
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.
To request a return, please contact us at vvenusgems@gmail.com before sending anything back. If your return is approved, we will provide instructions on where and how to send your item.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the return is due to an error made by VenusgemsDesigns.
Items returned without first contacting us and receiving approval will not be accepted.
You can always contact us with any return questions at vvenusgems@gmail.com.
Cancellations
Orders may only be canceled before they have been fulfilled or shipped. Once an order has been fulfilled, packaged for shipment, or shipped, it can no longer be canceled.
Because many VenusgemsDesigns items are handmade or made to order, we recommend contacting us as soon as possible if you need to request a cancellation.
Damages & Issues
Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item.
Please include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Made-to-order products created specifically for you
- Gift cards
- Final sale or clearance items
- Items that have been used, worn, altered, or damaged after delivery
Because many VenusgemsDesigns products are handmade, slight variations in color, placement, size, or appearance may occur and are part of the handmade nature of each piece. These minor variations are not considered defects.
Please contact us at vvenusgems@gmail.com if you have questions about whether your specific item is eligible for a return.
Exchanges
We do not currently offer direct exchanges. The fastest way to receive a different item is to request a return for your eligible item and, once the return is approved, place a separate order for the item you would like instead.
International Returns
For international orders, VenusgemsDesigns offers a 30-day return window beginning on the date your order is delivered.
Returned merchandise must be unused, unworn, in its original condition, and in its original packaging, along with proof of purchase. Customers are responsible for return shipping costs.
For orders shipped to the European Union, applicable consumer protection laws still apply, including the required 14-day cooling-off period. VenusgemsDesigns extends this timeframe to 30 days for eligible international returns.
Please note that custom-made, personalized, or made-to-order products may not be eligible for return unless required by law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time for the funds to appear in your account.
Return shipping costs and original shipping charges are non-refundable, except when the return is the result of an error by VenusgemsDesigns.
If more than 15 business days have passed since your refund was approved, please contact us at vvenusgems@gmail.com.