Shipping policy

Shipping Policy

Thank you for shopping with VenusgemsDesigns. Please review our shipping policy before placing your order.

Processing Times

Most VenusgemsDesigns products are handmade, made to order, or prepared in small batches. Processing times may vary depending on the item and current order volume.

Estimated processing times are provided on applicable product listings. Processing time is separate from the shipping carrier’s estimated transit time.

During holidays, sales, product launches, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your order, destination, package size, weight, and selected shipping service.

Any estimated delivery date shown at checkout includes carrier estimates and is not guaranteed unless the selected carrier service specifically includes a delivery guarantee.

Delivery Times

Once your order has been transferred to the shipping carrier, delivery times are controlled by the carrier.

VenusgemsDesigns is not responsible for delays caused by:

  • Shipping carriers
  • Weather or natural events
  • Holidays or high shipping volume
  • Incorrect or incomplete addresses
  • Customs processing
  • Events outside of our reasonable control

Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please allow time for the carrier to scan and update your package after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed once an order has been fulfilled or shipped.

If a package is returned to VenusgemsDesigns because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may be required to resend the order.

Lost, Delayed, or Stolen Packages

Once an order has been accepted and scanned by the shipping carrier, VenusgemsDesigns is not responsible for packages that are delayed, lost, misdelivered, or stolen in transit.

If there is an issue with your shipment, please contact us at vvenusgems@gmail.com and we will do our best to assist you with the appropriate carrier information or claim process.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at vvenusgems@gmail.com.

Please include your order number along with clear photographs of the packaging and damaged item so we can review the issue.

Returned or Refused Packages

Packages that are refused, unclaimed, or returned to sender may be subject to additional shipping charges if the customer would like the order resent.

Original shipping costs are non-refundable unless the return is due to an error made by VenusgemsDesigns.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

VenusgemsDesigns is not responsible for delays caused by customs or for additional fees charged upon delivery.

Contact

For questions regarding shipping or an existing order, please contact:

VenusgemsDesigns
vvenusgems@gmail.com